Frequently Asked Questions
Everything you need to know about the Esterbrook experience.
What makes Esterbrook pens a premium writing accessory?
Every Esterbrook pen is crafted with heritage-inspired designs and modern engineering, using high-grade resins and precision-engineered nibs to ensure a smooth, luxurious writing experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for luxury writing instruments?
We offer a 30-day return policy for all unused items in their original packaging. Please note that pens that have been inked or used cannot be returned due to the delicate nature of the nibs.
Do you offer a warranty on your products?
Yes, all Esterbrook pens come with a one-year limited warranty against manufacturing defects. This ensures your investment is protected and maintained to the highest standards.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I purchase replacement nibs or ink refills?
Absolutely. We carry a full range of replacement nibs in various sizes and a curated selection of bottled inks and cartridges to keep your pen performing perfectly.